Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
- Please use the Contact Us form to request a refund and we will assign you a tracking #.
- Ship your returned item to:
3A Thread & Supply Co.
Returns Department Tracking #
1006 S. San Pedro St
Los Angeles, CA 90015 - Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items cannot be returned if they are opened. These include sewing threads, elastics, draw cords, machine parts, needles, labels and a few other items, please contact us for other items or specifics.
Merchandise that has been open, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If your item is in new condition and unopened, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Shipping
We currently only accept online orders for the Contiguous U.S. Please call for shipping quotes to Alaska and Hawaii.
*Additional shipping fees may be requested for residential shipping address.
